Terms and Conditions of Sale

DIVO SA, whose registered office is at Route du Tir Fédéral, 1762 Givisiez (hereinafter ‘DIVO’), specialises in the distribution of wine. DIVO operates an online shop and provides a delivery service.

Our offer is intended for private individuals of legal age and legal entities domiciled in Switzerland, as well as businesses and HORECA customers registered in Switzerland. The delivery area is limited to Swiss territory.

These Terms and Conditions of Sale (hereinafter ‘T&Cs’) govern the entire purchasing process in the online supermarket, in particular customer registration, the recording and use of customer data, orders, deliveries, payments, Customer Service and complaints.

The sale of wine to persons under 16 is prohibited, as is the sale of distilled alcoholic beverages to minors under 18. By accessing our offers, you confirm that you are 18 or over.

The use of customer data is governed by the Privacy Policy. Express reference is made to this policy, which forms an integral part of these T&Cs.

Prices are quoted in Swiss francs (CHF), VAT included, and apply to private customers and businesses (excluding the HORECA sector).

Prices shown in our printed and digital materials are subject to change at any time, in particular in the event of a change in rates or commercial terms, or to correct a display or input error.

Business customers in the HORECA sector benefit from specific pricing terms. The prices applicable to them are available only after signing in to their customer account.

We accept the following payment methods:

• Postfinance Card
• PostFinance e-finance
• Visa
• Mastercard
• Twint
• By invoice (on request)

While stocks last. When a vintage sells out, we will endeavour to offer you the following vintage. We reserve the right to limit quantities of rare wines.

DIVO members enjoy a discount of at least 10% on our entire range, excluding Swiss wines, Bordeaux wines and special-price items. The annual membership fee for a classic DIVO member is CHF 25.00 per member.

It includes our publications (Terroir DIVO magazine, monthly features, newsletters, special offers) and participation in tastings (DIVO gusto, DIVO gustissimo, etc.), and entitles members to special terms.

In addition, it gives members priority access to talks, wine fairs and other events throughout the year.
Membership for a digital DIVO member is free of charge. Digital members enjoy the same benefits as classic members, except for printed publications.

Whatever the quantity ordered or however often you buy, we offer free delivery* throughout Switzerland, either with our own team of drivers or through a specialist carrier, to guarantee you a personalised delivery service.

*The delivery terms above apply exclusively to private customers and businesses. They do not apply to the Bordeaux Primeurs campaign or to business customers in the HORECA sector.

7.1        Right of Return 

We select wines of verified quality and authenticity. Should the wine you have ordered not be to your liking, we undertake to take it back within 4 months of the delivery date, provided it has been stored in perfect conditions.

Only the bottles consumed will be charged. By prior agreement, unopened bottles will be collected at the next delivery, and a credit note will be issued after inspection.

The only exception: sales of ‘Bin Ends’ offers are final.

7.2        Faulty Wines 

If the wine you have ordered proves to be faulty within 12 months of the delivery date, please contact us within 10 days of opening the bottle.

The bottle must be kept available for us, at least three-quarters full and with its original cork, for possible collection by our drivers.

After inspection, a credit note will be issued. The only exception: sales of ‘Bin Ends’ offers are final.

7.3        Damaged Parcels

Please check that all items are intact on receipt. In the event of any damage, please inform us as soon as possible. After 10 days, the delivery will be deemed accepted.

8.1        Collection and Use of Information

When a visitor accesses the website, various data are recorded (for example the IP address, the date and time of access, the name of the file requested, etc.).

No use is made of personal data. Data are analysed only anonymously for statistical purposes, for example to determine the number of daily visits to the website.

Data are treated confidentially. They are not passed on to third parties outside the Groupe Alloboissons unless required under applicable law, namely by the criminal judicial authorities.

Any processing of data by our own services or by third-party service providers, e.g. via cookies or social plugins (see the next section), remains expressly reserved.

The security of stored personal data (for example in connection with newsletter subscriptions) is guaranteed.

8.2        Account Creation

Account creation is reserved exclusively for persons with full legal capacity. To place an order, the customer must sign in to the online shop with their email address and password.

If it is their first order and they do not yet have an online account, the customer will be asked to create a user account and enter the information required for registration. 

This information must be complete and accurate. The customer is responsible for keeping their own details up to date. Account creation requests will be reviewed and approved within 48 hours. Registration is free of charge. It does not confer a right of access to the online shop.

The customer undertakes to protect their account and not to disclose the password they use to sign in to any third party.

8.3        Newsletters and Mailings

An information email about new arrivals or special offers may be sent several times a year to the email address provided at registration. You may unsubscribe from the newsletter at any time. Details on how to do so can be found at the bottom of each newsletter.

Mailings may be sent to the customer’s postal address several times a year. The customer may object to receiving these at any time by simply notifying Customer Service in writing.

9.1        Product Images

Bottle photos do not necessarily show the vintage currently on sale. Please refer to the vintage currently available as stated in the product description. Please note that bottle packaging and closures may vary from one vintage to the next, and even within the same vintage.

9.2        Replacement Wines

Unless expressly requested otherwise, when a wine sells out we will deliver the following vintage without prior notice, provided it is comparable in terms of grape varieties, price and quality. In the case of premium wines for cellaring, we will only supply the following vintage with your authorisation.

9.3        Minimum Order

There is no minimum order.

9.4        Copyright

The design of the website, the graphics and images used, the compilation of contributions and certain individual contributions are protected by copyright. Reproduction or use is permitted only with the express authorisation of DIVO SA. All rights reserved.

9.5        Competition Terms

Competitions are open to all persons resident in Switzerland or Liechtenstein aged 18 or over. Winners will be notified in writing. Only their first name and surname may be made public. Personal data are kept confidential and are not passed on to third parties. No correspondence will be entered into regarding competitions. Prizes cannot be exchanged, combined or paid out in cash. Recourse to legal action is excluded. Entry is free of charge. The duration is stated in the terms of each competition. Unless otherwise stated in the competition terms, prizes will be sent to the winners.

Our Terms and Conditions are governed by Swiss law. The place of jurisdiction is Fribourg.